We want you to receive your order in good condition. This policy applies to orders delivered within India.
When a return may be accepted
Returns are considered only for non-food products that arrive damaged in transit or are defective. We do not offer exchanges.
How to request a return
Please contact us promptly after discovering the issue at quartalestore@gmail.com or WhatsApp +91 9207512504. Include your order number, a description of the issue, and clear photos or video evidence where possible. We may request further information to assess the claim.
Refunds
Where a return or refund is approved, the refund is processed within up to 10 days after approval and any required return review. Refunds are issued to the original payment method where possible.
Non-returnable items
Food products are not eligible for return under this policy, except where required by applicable law.
Last updated: 26 July 2026