Shipping policy

SHIPPING POLICY

Effective Date: 27 July 2026

Welcome to Quartale. We are committed to delivering your orders safely and on time across India.

1. Shipping Coverage

  • We currently ship to all serviceable locations across India.

  • International shipping is not available at this time.

2. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festivals, promotions, or peak seasons, processing may take slightly longer.

3. Delivery Time

Estimated delivery time after dispatch:

  • Kerala: 1–3 business days

  • South India: 2–5 business days

  • Rest of India: 3–7 business days

  • Remote or rural locations may require additional delivery time.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other circumstances beyond our control.

4. Shipping Charges

  • Free Shipping on orders above ₹499.

  • Shipping charges for orders below ₹499 will be calculated and displayed at checkout based on the delivery location and package weight.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or WhatsApp (where available). You can use this tracking number to monitor your shipment.

6. Delivery Attempts

Our courier partners will make delivery attempts according to their standard policy. If delivery is unsuccessful due to an incorrect address, unavailable recipient, or repeated failed attempts, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

7. Address Accuracy

Customers are responsible for providing accurate shipping information. Quartale is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.

8. Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

  • Do not accept the package if the outer packaging is severely damaged.

  • Take clear photographs of the package.

  • Contact us within 24 hours of delivery with your order number and supporting images.

9. Delays

While we strive to deliver orders on time, unforeseen events such as natural disasters, transportation disruptions, strikes, government restrictions, or other force majeure events may cause delays. We appreciate your patience in such situations.

10. Contact Us

For any shipping-related questions, please contact:

Quartale
Thuruthel House
Doublecutting, Calvarymount
Idukki, Kerala – 685515
India

Email: quartalestore@gmail.com
WhatsApp: +91 92075 12504